Refund policy

Return & Refund Policy

At SILVAAS, we take pride in the quality of our jewellery. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Return or Replacement
Returns and replacements are applicable ONLY on jewellery items (silver/gold pieces) sold by SILVAAS. Any complimentary items, packaging accessories, gift boxes, pouches, or any other non-jewellery items included with your order are NOT eligible for return or replacement under any circumstances.

2. Mandatory Unboxing Video Requirement
To be eligible for any return, replacement, or defect claim, an unboxing video is MANDATORY.

- The video must be recorded at the time of opening the package, without any cuts or pauses.
- The video must clearly show the sealed package before opening, the unboxing process, and the condition of the jewellery upon receipt.
- Claims submitted without a valid unboxing video will not be accepted, regardless of the nature of the defect or damage.

This policy exists to protect both our customers and our brand against transit damage disputes.

3. Valid Reasons for Return / Replacement
We accept return or replacement requests only in the following cases:
- The jewellery received is damaged or defective (supported by unboxing video).
- The wrong item was delivered.
- The jewellery is significantly different from what was shown on the product page.

4. Non-Returnable Situations
We do not accept returns or replacements in the following cases:
- No unboxing video is provided.
- The jewellery has been worn, altered, resized, or damaged after delivery.
- The request is made after 48 hours of delivery.
- The item is a custom or made-to-order piece.
- Dissatisfaction due to personal preference (e.g., colour, size perception).

5. How to Raise a Claim
To initiate a return or replacement:
1. Email us at help@silvaas.in within 48 hours of delivery.
2. Include your order number, a description of the issue, and your unboxing video.
3. Our team will review your claim within 2–3 business days and respond with next steps.

4. Replacement product will be delivered within 7-10 Business Days

6. Refund Process
- Approved refunds will be processed and credited to the original payment method within 7–10 business days.
- Shipping charges are non-refundable unless the return is due to our error.

7. Contact Us
SILVAAS (Nagpal Jewllers)

Website: silvaas.com
Email: help@silvaas.in
WhatsApp: +91 9251232116