Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with SILVAAS. We are committed to delivering your jewellery safely and promptly. Please read our shipping policy carefully.

1. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons or sale periods, processing may take slightly longer.

2. Shipping Within India
- We ship across India via trusted courier partners.
- Standard delivery: 5–7 business days after dispatch.
- Expedited delivery (if available): 2–3 business days after dispatch.
- Free shipping is available on orders above ₹10,000. Orders below this amount may attract a shipping fee of ₹150-₹300. Free shipping is also applicable when an active discount or promotional offer including free shipping is applied at checkout.

3. International Shipping
- We currently ship to select international destinations.
- International delivery timelines vary by location: typically 10–25 business days.
- Customs duties, import taxes, and any additional charges levied by the destination country are the sole responsibility of the customer.
- SILVAAS is not responsible for delays caused by customs clearance.

4. Order Tracking
- Once your order is dispatched, you will receive a shipping confirmation email/SMS with a tracking number.
- You can track your order using the link provided or by visiting the courier partner's website.

5. Packaging
- All SILVAAS jewellery is carefully packed to ensure it reaches you in perfect condition.
- We use secure, tamper-evident packaging to protect your order during transit.

6. Damaged or Lost Shipments
- If your order arrives damaged, please refer to our Return & Refund Policy. An unboxing video is mandatory for all damage claims.
- In the rare event of a lost shipment, please contact us within 10 days of the expected delivery date. We will coordinate with the courier partner to resolve the issue.

7. Incorrect Address
- Please ensure your shipping address is accurate at the time of placing the order.
- SILVAAS is not responsible for delays or non-delivery due to an incorrect or incomplete address provided by the customer.
- Re-shipping charges will apply if an order is returned due to an incorrect address.

8. Contact Us
For any shipping-related queries, reach out to us:

SILVAAS
Website: silvaas.com
Email: help@silvaas.in
WhatsApp: +91 9251232116